Terms of service

Version dated October 8, 2026. These terms apply to purchases of goods made on the DEL ROSARIO shop by consumers; they do not govern dance course registrations.

1. Seller

DEL ROSARIO is the online shop for Escuela del Rosario ASBL, Rue Naniot 190, 4000 Liège, Belgium. CBE company number: 1013.682.662. RLE Liège, Liège division.

Contact: escuela-delrosario@hotmail.com — +32 488 22 83 15.

2. Items and information

Essential characteristics, sizes, options, and prices are presented on the product pages. Photographs illustrate the items; slight differences in color rendering may depend on your screen, without limiting our obligation to deliver an item that matches its description. If you are in doubt about a shoe size or heel, please contact us before your purchase.

3. Price and payment

Prices are expressed in euros and include all legally applicable taxes. Delivery charges, where applicable, are indicated before order validation. No unauthorized surcharges will be added after your purchase. Available payment methods are displayed during the checkout process. Payment of the total amount is due at the time of ordering, including for items ordered from the supplier.

4. Ordering

Before confirming your purchase, you can check the items, their options, your address, and the total amount, and correct any errors. Validating the order with an obligation to pay and the acceptance of payment concludes the sale. A summary confirmation is sent by email. The applicable terms are those in force at the time of your purchase; any subsequent changes do not apply retroactively.

5. Ordering from the supplier and availability

Our items are ordered from our supplier after your purchase. Availability at the supplier does not mean the product is in stock at DEL ROSARIO. For Básico, Cordonera Basic, and Candor Black models, this availability depends in particular on the size and heel and must be verified.

For shoes to be manufactured, production is estimated at approximately 60 days from the transmission of the order to the manufacturer, to which shipping and delivery to the customer must be added. This estimate does not replace the total delivery time announced and accepted before your purchase. If an order is a group order, the expected date of transmission to the manufacturer and the total lead time must be specified before validating your order. No indefinite waiting period is imposed.

If a ordered item is unavailable or if we cannot meet the agreed deadline, we will inform you promptly. We will not substitute your item or contractually extend the deadline without your agreement. An order that cannot be fulfilled will result in a refund of the corresponding amounts.

6. Delivery

Our delivery policy details shipping terms and information specific to procurement lead times and international destinations.

Destinations served, options, fees, and delivery times are indicated before validating your purchase. Unless a different deadline is expressly agreed upon, delivery occurs at the latest within 30 days of the sale being concluded. Items ordered from the supplier may have a longer lead time, communicated before purchase.

If we fail to deliver within the agreed timeframe, you may request that we deliver within an additional period appropriate to the circumstances. If delivery does not occur within this period, you may terminate the sale and obtain a refund without undue delay. You may terminate immediately if we refuse to deliver or if adherence to the date was essential and we were informed of this before the sale, or if it resulted from the circumstances.

When the carrier is provided by DEL ROSARIO, the risk of loss or damage is transferred to you when you, or a third party designated by you other than the carrier, take physical possession of the goods. Please report damage or loss to us so that we can intervene; the absence of reservations to the carrier does not negate your legal rights.

7. Right of withdrawal and returns

You have a legal right of withdrawal of 14 days after receipt, in accordance with the terms of our returns and refunds policy, which includes a standard form as part of these terms. This right also applies to our standard items ordered from the supplier. Direct return costs for convenience are your responsibility; claims for lack of conformity remain free of charge.

8. Legal guarantee

New goods are covered by the two-year legal guarantee of conformity from the date of delivery. Your point of contact is Escuela del Rosario ASBL, and you are not required to contact the manufacturer directly. In the event of a lack of conformity, you are entitled to legal remedies: repair or replacement free of charge, then, in cases provided for by law, a price reduction or rescission of the sale. Report the defect as soon as it is discovered. Normal wear and tear or damage due to misuse does not in itself constitute a lack of conformity. These terms do not limit legal protection regarding hidden defects.

9. Complaints and disputes

Address your complaint to escuela-delrosario@hotmail.com or to our postal address. If no amicable solution is found, you may contact the Consumer Mediation Service, Boulevard du Roi Albert II 8, box 1, 1000 Brussels, contact@mediationconsommateur.be. This option does not deprive you of the right to seek recourse in court.

Belgian law applies, without depriving a consumer residing in another country of the mandatory provisions that protect them. The jurisdiction of the courts is determined by applicable legal rules; no exclusive jurisdiction in Liège is imposed on the consumer.